Patrick Cameron

FAQs

Frequently asked questions about the Patrick Cameron website and our policies.

SHOPPING
1 - How can I pay for my order?
2 - How is my credit card protected?
3 - What is my Shopping Cart?
4 - How do I add an item to my Shopping Cart?
5 - How do I get to the checkout?
6 - What happens after I have placed my order?
7 - Can I mail in my order?
8 - Are your items ever out of stock?
9 - What is your online return policy?
10 - How can I return/exchange my merchandise?
11 - What is my sales tax or VAT?
12 - Do you have a catalogue?

SHIPPING
1 - What are my shipping options?
2 - How quickly do you ship?
3 - How long should delivery take?
4 - How much is delivery?
5 - What if I'm out when my parcel arrives?

SECURITY
1 - What is your security policy?
2 - What information does Patrick Cameron need when a customer places an order?
3 - Is my credit card number and information secure?
4 - What are your browser requirements?


SHOPPING
1 - How can I pay for my order?
We accept Visa, Mastercard & American Express credit cards, Maestro & Cirrus debit cards and Paypal. All orders must be prepaid. We also accept personal cheques (UK banks only - subject to clearance) with mail order - please contact us for further details on mail order. We also accept Bank Drafts in GBP£ Sterling payable to Patrick Cameron Ltd with mail order.

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2 - How is my credit card protected?
Your credit card information is encrypted through Secure Socket Layer (SSL) technology. This technology ensures that the information remains private and secure. To check the security of your connection, check the indicator in your browser window after accessing the server. If you see an unbroken key or a closed lock, then SSL is active. Some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you'll be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server, for whatever reason, please place your order by calling Marco on +44(0)20-7023-0599, Monday to Friday, 9am - 6pm BST.

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3 - What is my Shopping Cart?
Your Shopping Cart is where you keep the items that you wish to purchase, normally called a shopping basket.

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4 - How do I add an item to my Shopping Cart?
Ready to Buy? When you have selected the item that you wish to purchase, click on the "Add to Cart" button. The Shopping Cart is where you keep all your selections until you are ready to purchase. You will not be charged for any items until you proceed all the way through the checkout process. You can access the contents of your Shopping Cart at any time by clicking the 'Your Cart' button on the top right hand side on each page. After you have successfully added all the items you wish to purchase to your Shopping Cart, click on the 'Place your order' button in the cart.

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5 - How do I get to the checkout?
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you want to delete an item or change the quantity, just click on the appropriate button. If you make any changes to your Shopping Cart, make sure that you hit the 'Update Cart' button and then click on the 'Place your order' button or click on the 'Checkout With Paypal' button if you are paying with Paypal. The checkout page will ask you to fill in your personal details such as name, delivery address, contact details etc. You also have the option to open an account with us.

Once you have filled this page in click the 'Continue' button which will open the payment section of the page. On this secure page, fill in your card details, check the details are correct and then press the 'Continue' button. After seeing a confirmation page of your order, which you must confirm, you will be then sent an email confirming the transaction.

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6 - What happens after I have placed my order?

Once you have placed your order, we will send you an e-mail confirmation detailing the transaction. Once your order has shipped we will send you another e-mail with an itemised order list. Your card will be debited straightaway if you order and pay online, or on receipt of your order if you order by telephone. Cheques will take 7 days to clear and we will ship your goods as soon as we receive the funds from your account.

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7 - Can I mail in my order?
Yes, if you do not have a credit card (or prefer to pay by cheque), just follow these simple instructions:  
1) Shop as you would as if you had a credit card (details above and throughout the site) by placing the items that you require into your Shopping Cart. When you have finished, choose your shipping zone and make sure that your selections are correct.
2) Print out the Shopping Cart page.
3) Then click on the Continue button and fill in the details.
4) Print out the page again.
5) Mail both print outs to us with your payment.
6) Once we receive your order and your payment has cleared, we will then ship your merchandise. 
7) If you run into any problems (or do not have a printer), you can call Marco on +44(0)20-7923-0599, Monday to Friday, 9am - 5pm BST.

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8 - Are your items ever out of stock?
Occasionally, high demand causes us to run out of certain products. Usually we have an 'out of stock' picture on any item that is out of stock, however if we do not have the item that you've ordered, we will notify you right away before we ship your order. We will ask if you would like to replace the item to something of equal value, wait until we have the item in stock or remove the item from the order.

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9 - What is your online return policy?
Patrick Cameron Ltd will only accept return of goods if the item/s is faulty. You have up to 14 days (from the date of purchase or shipment date) to return any merchandise with which are faulty. Faulty goods will not be accepted if you damage the goods yourself or they have been subject to normal wear and tear. Only those items purchased in the online store may be returned us. For items ordered from our website, you must ship the item(s) back to us. The address for online returns is listed below. Please use a ‘Signed For' delivery service to make sure your parcel reaches us, and retain your receipt for postage. We're afraid we can't accept responsibility for items that fail to get to us. A ‘proof of posting' form will not be sufficient.

To return merchandise to Patrick Cameron Ltd follow these easy steps:
1. Circle the item(s) that you are returning on the invoice and write down the reason for returning the item(s).
2. You will receive an exact replacement for the item(s). Replacement items will be shipped to you free of charge. It will be sent to the address on the invoice. If the address is incorrect, please provide a new shipping address on the returned invoice.
4. Pack and seal the item(s) and send the package to:
The return address is:
Marco Everard,
Patrick Cameron Ltd,
30 Aden Grove,
London,
United Kingdom,
N16 9NJ

If you have any questions or concerns about your return, please give us a call on +44 (0)20-7923 0599, Monday to Friday, 9am - 6pm BST or send an e-mail to .

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10 - How can I return/exchange my merchandise?
Our Online store cannot accept returns for items purchased in any third party shops. If you have any problems please contact the shop that you originally bought the merchandise from.

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11 - What is my sales tax or VAT?
Patrick Cameron Ltd charges VAT where applicable. Where relevant, all prices on this website include VAT.

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12 - Do you have a catalogue?
No, we do not produce a catalogue. Please see this website for the most current products.

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SHIPPING
1 - What are my shipping options?

All goods are sent by Royal Mail except for large orders in which case we may use a courier. Most orders will be shipped within three working days after checkout, pending credit card approval. We ship Monday to Friday (excluding bank holidays). Please note that we do not ship to P.O. Boxes.

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2 - How quickly do you ship?
Orders placed prior to 2:30 PM BST on working week days may ship the same day, pending credit validation. In nearly all cases we ship within 3 days but please allow up to 28 days for delivery.

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3 - How long should delivery take?
We send all our packages via the Royal Mail who give the following delivery times -

2nd Class (including recorded) - usually within three working days after posting.
Airmail (including "international signed-for") - European destinations 3-7 working days; worldwide 5-10 working days.
NB: These times aren't guaranteed, and regrettably the Royal Mail will not accept a package as undelivered or lost until after 21 days from the postage date, so please be patient. Please allow up to 28 days for delivery.

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4 - How much is delivery?
Delivery charges are calculated by the weight of each product and then charged accordingly as to your location. All shipping is automatically calculated and can be seen on the checkout page. 

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5 - What if I'm out when my parcel arrives?
If the Royal Mail fail to deliver first time, they should leave a card offering you the option of delivery at a later date, or collection within a week from your local sorting office. If you live outside of the UK delivery then service may vary from country to country.

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SECURITY

1 - What is your security policy?
At Patrick Cameron Ltd, our relationship with our customers is very important. Patrick Cameron Ltd is committed to providing our customers with a secure website to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded. If you have any questions concerning our security or privacy policies, please e-mail us at .
For further information please read our full Security Policy which can be seen on the checkout page at the bottom.

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2 - What information does Patrick Cameron need when a customer places an order?
When a customer places an order over our web site, we will ask for your name, address, email address and daytime contact phone number. We will also need to know the 'ship to' address if different from the billing address. Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. Patrick Cameron Ltd guarantees that our customers will only pay for the items which they have actually ordered.

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3 - Is my credit card number and information secure?
Yes. We do not have access to nor do we hold any customer credit card details. As new improved technologies become available so our shopping experience will improve as well. Currently we are using the 'Verified By Visa' and 'MasterSecure' systems implemented by Visa and MasterCard respectively ensuring even further security benefits for our customers.

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4 - What are your browser requirements?
Patrick-cameron.com is designed for use with the latest versions of Chrome, Firefox, Internet Explorer, Opera and Safari. If you currently use older versions of these browsers (including Internet Explorer 7.0 or earlier), you may experience technical difficulties with online ordering. To purchase products online at Patrick-cameron.com, you must use a browser that is SSL-compliant and can establish a secure connection (to make sure your browser is secure, look for a closed lock or an unbroken key at the bottom of the Checkout page.)

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