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2 - How is my credit card protected?
Your credit card information is encrypted through Secure Socket Layer (SSL) technology. This technology ensures that the information remains private and secure. To check the security of your connection, check the indicator in your browser window after accessing the server. If you see an unbroken key or a closed lock, then SSL is active. Some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you'll be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server, for whatever reason, please place your order by calling Marco on +44(0)20-7023-0599, Monday to Friday, 9am - 6pm BST.

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3 - What is my Shopping Cart?
Your Shopping Cart is where you keep the items that you wish to purchase, normally called a shopping basket.

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4 - How do I add an item to my Shopping Cart?
Ready to Buy? When you have selected the item that you wish to purchase, check the "buy" box. Then click on the "place in cart" button. The Shopping Cart is where you keep all your selections until you are ready to purchase. You will not be charged for any items until you proceed all the way through the checkout process. You can access the contents of your Shopping Cart at any time by clicking the 'view shopping cart button on the top right hand side on each shopping page. After you have successfully added all the items you wish to purchase to your Shopping Cart, click on the 'checkout' button on the right-hand side.

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5 - How do I get to the checkout?
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you want to delete an item or change the quantity, just click on the appropriate button. If you make any changes to your Shopping Cart, make sure that you hit the 'recalculate cart button and then click on the 'checkout' button on the right-hand side. The checkout page will ask you to fill in your personal details such as name, delivery address, contact details etc. Once you have filled this page in hit the 'pay by credit card' link which will take you to our online partners, HSBC Bank. On this secure page, fill in your card details, check it and press the 'pay now' button. You will be then sent an email confirming the transaction and transfered back to this site.

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6 - Why do I get transfered to HSBC?
You are transfered to HSBC so that your credit card details are protected using the most up-to-date technology available on the internet. Patrick Cameron does not hold your card details at any time during the transaction. This makes it easier and safer for us and you. HSBC uses the latest 'Verified By Visa' and 'MasterSecure' technology bringing a much safer place to shop.

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7 - What happens after I have placed my order?
Once you have placed your order, we will send you an e-mail confirmation detailing the transaction. Once your order has shipped we will send you another e-mail with an itemised order list. Your card will be debited straightaway if you order and pay online, or on receipt of your order if you order by telephone. Cheques will take 7 days to clear and we will ship your goods as soon as we receive the funds from your account.

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8 - Can I mail in my order?
Yes, if you do not have a credit card (or prefer to pay by cheque), just follow these simple instructions:  
1) Shop as you would as if you had a credit card (details above and throughout the site) by placing the items that you require into your Shopping Cart. When you have finished, choose your shipping zone and make sure that your selections are correct.
2) Print out the Shopping Cart page.
3) Then click on the Checkout button and fill in the details.
4) Print out the Checkout page.
5) Mail both print outs to us with your payment.
6) Once we receive your order and your payment has cleared, we will then ship your merchandise. 
7) If you run into any problems (or do not have a printer), you can call Marco on +44(0)20-7923-0599, Monday to Friday, 9am - 5pm BST.

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9 - Are your items ever out of stock?
Occasionally, high demand causes us to run out of certain products. Usually we have an 'out of stock' picture on any item that is out of stock, however if we do not have the item that you've ordered, we will notify you right away before we ship your order. We will ask if you would like to replace the item to something of equal value, wait until we have the item in stock or remove the item from the order.

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10 - What is your online return policy?
Patrick Cameron Ltd will only accept return of goods if the item/s is faulty. You have up to 14 days (from the date of purchase or shipment date) to return any merchandise with which are faulty. Faulty goods will not be accepted if you damage the goods yourself or they have been subject to normal wear and tear. Only those items purchased in the online store may be returned us. For items ordered from our website, you must ship the item(s) back to us. The address for online returns is listed below. Please use a ‘Signed For' delivery service to make sure your parcel reaches us, and retain your receipt for postage. We're afraid we can't accept responsiblity for items that fail to get to us. A ‘proof of posting' form will not be sufficient.

To return merchandise to Patrick Cameron follow these easy steps:
1. Circle the item(s) that you are returning on the invoice and write down the reason for returning the item(s).
2. You will receive an exact replacement for the item(s). Replacement items will be shipped to you free of charge. It will be sent to the address on the invoice. If the address is incorrect, please provide a new shipping address on the returned invoice.
4. Pack and seal the item(s) and send the package to:
The return address is:
Marco Everard,
30 Aden Grove,
London N16 9NJ
If you have any questions or concerns about your return, please give us a call on +44 (0)20-7923 0599, Monday to Friday, 9am - 6pm BST or send an e-mail to marco@patrick-cameron.com.

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11 - How can I return/exchange my merchandise?
Our Online store cannot accept returns for items purchased in any third party shops. If you have any problems please contact the shop that you originally bought the merchandise from.

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12 - What is my sales tax or VAT?
Patrick Cameron charges VAT where applicable. Where relevant, all prices on this website include VAT.

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13 - Do you have a catalogue?
No, we do not produce a catalogue. Please see this website for the most current products.

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SHIPPING
1 - What are my shipping options?
All goods are sent by Royal Mail except for large orders in which case we may use a courier. Most orders will be shipped within three working days after checkout, pending credit card approval. We ship Monday to Friday (excluding bank holidays). Please note that we do not ship to P.O. Boxes.